TECNOCEMENTO®, driven by its desire to generate a firm product-final consumer bond, establishes one of the marks most committed to our end clients, appliers and distributors, the mark of service and commitment.
Our closeness as producers in the national settling permits a rapid and efficient service, not only in customer attention but also in after-sales technical support for all TECNOCEMENTO® components.
1. CUSTOMER ATTENTION SERVICE
Our whole team, technical, sales and innovation department, work to optimise continuous attention to the needs of all our clients of all kinds and . Communication between the parent company and clients means knowing and covering market needs, thus aiding in company development.
2. AFTER-SALES SERVICE
The after-sales service is governed by the criteria of immediate and maximum flexibility and attention to client needs. TECNOCEMENTO® has a continuous response service to requests for technical information about the different products of the group and their application.
TECNOCEMENTO®‘s commitment to a job well done and to the utmost quality of its applications to guarantee a perfect final result has created the technical quality mark.
TECNOCEMENTO® is a company that trains each and every one of the officially approved appliers directly, thus guaranteeing that the installation can only be performed by people who have obtained, after doing the training course with our technicians, the title of officially approved applier.
For the client to have the guarantee of success required by TECNOCEMENTO®, all our appliers hold this title that certifies that they successfully passed the training course.
1. RAW MATERIAL QUALITY
The manufacture of the product in industrial premises allows our technical service to supervise and control the quality of the starting material used. In the manufacture of the different products we are directly committed to using the raw materials from the best companies in the sector, with more than 30 years of experience in research and development into cements, resins and pigments. Similarly, the sealing and finishing products are supplied by companies of international renown and are developed in close collaboration with them.
2. TECHNICAL QUALITY
The technical quality of the TECNOCEMENTO® products is continuously changing and evolving, with the utmost commitment to technically enhance the product. To this end we perform ongoing tests with different specialised agencies that guarantee the utmost reliability of these tests.
TECNOCEMENTO® provides the technical data with which the tests have been formulated and the values extracted from them on request.
TECNOCEMENTO® guarantees that the tests were made by the LABORATORIO DE ENSAYOS DEL COAATA (Official College of Clerks of Works and Technical Architects of Alicante). In summary, the samples provide the following data:
TECNOCEMENTO® , in its commitment to generate the maximum confidence in our products, is establishing one of the most important marks with our final clients, the mark of guarantee and commitment.
TECNOCEMENTO® is a product which, when executed by TECNOCEMENTO®, ‘s own appliers, provides total guarantee of its full performance and operation, provided that optimal installation circumstances.
The quality of the finished product, as well as the confidence in our appliers, is what renders this commitment possible, which translates into this TECNOCEMENTO® mark of guarantee & commitment, that only guarantees our applications as provided for in our technical application manual.
1. APPLICATION GUARANTEE
All our appliers are aware of this commitment to the application of the TECNOCEMENTO® products. Our product has been sufficiently well developed and tested to be able to offer the following guarantees:
2. CUSTOMER LOYALTY GUARANTEE
The after-sales service is governed by the criteria of immediate and maximum flexibility and attention to client needs. TECNOCEMENTO® delivers a continuous service to create loyalty in clients that believe in our products.
TECNOCEMENTO® COMMITMENT FOR VERTICAL FACINGS (WALLS):
TECNOCEMENTO® COMMITMENT FOR HORIZONTAL FACINGS (FLOORING):
3. GENERAL SPECIFICATIONS, APPLICATION GUARANTEE
TECNOCEMENTO® guarantees its applications and establishes its mark of guarantee and commitment as an obligation, provided that the following specifications are taken into consideration:
As befits our commitment to a society where the values of the common good have reached the status of fundamental right, where WE ARE ONE AND THE SAME TECNOCEMENTO® has implemented its great social commitment, its mark of solidarity.
TECNOCEMENTO®, in its firm belief that what is mine is everyone’s, what is mine is yours, in a situation where creation is proposed collectively, in a world where territorial value is becoming increasingly hazier, where the value of borders is limited to a purely physical concept, where the power of people and social, cultural and human fusion catalyse the value of equity, TECNOCEMENTO® is committed to building our company from the perspective of WE ARE ALL ONE AND THE SAME.
For this purpose, TECNOCEMENTO® intends to allocate part of our global turnover from each customer to Msf-Doctors Without Borders, who are working towards the same goals.
1. SOLIDARITY COMMITMENT
Our whole human team is firmly convinced and committed to this initiative.
Under no circumstances will the contribution made to Msf-Doctors Without Borders be tax-deductible for the client. TECNOCEMENTO® will thus allocate 1% of its income from every client.